Gardin - Notice history

We are continuing to monitor the fix implemented by our engineering team and remain in close contact with our cloud computing provider whilst we complete the re-enablement of all tenant indices data streams.

We are now targeting resumption of incoming indices data for all customers by lunchtime of Tuesday 14th Jan. Once this has been achieved, the reprocessing of historical data since 11th Jan will be undertaken.

We are writing to provide an update on the ongoing system performance issues. We have been in contact with our cloud computing provider, who are assisting us in diagnosing the root cause with the highest priority.

We have started re-enabling the processing of indices data to customers and are actively working to resolve any remaining issues as quickly as possible. We sincerely apologise for the continued inconvenience and thank you for your patience as we address this matter.

We are continuing to work on a fix.

The engineering team are pleased to confirm this incident has been resolved and all historical PPFD index data has been reprocessed and is now available via the Gardin Pulse reporting app and Query API. We again apologise for the inconvenience caused.

We apologise for the ongoing unavailability of PPFD index data. Our engineers have made significant progress on a permanent fix, which we aim to release tomorrow, Thursday 14th November 2024.

Please rest assured that all data remains safe, and any missing historical data will be fully processed and made available via the Gardin Pulse reporting app and Query API as soon as possible.

Thank you for your continued patience and understanding.

The engineering team are pleased to confirm this incident has been resolved and all historical PPFD index data has been reprocessed and is now available via the Gardin Pulse reporting app and Query API. We again apologise for the inconvenience caused.

We are engaged with our cloud services provider and have identified a fix that the engineering team is currently implementing.