Gardin - Index processing issues - EFFICIENCY and PRODUCTIVITY – Incidentdetails

Alle systemen operationeel

Index processing issues - EFFICIENCY and PRODUCTIVITY

Opgelost
Gedeeltelijke storing
Begon op 9 maanden geledenDuurde ongeveer 10 uur

Getroffen

Gardin Pulse/Plus/Pro

Gedeeltelijke storing van 10:50 AM naar 8:36 PM

Reporting App (app.gardin.ag)

Gedeeltelijke storing van 10:50 AM naar 8:36 PM

Integration Services

Gedeeltelijke storing van 10:50 AM naar 8:36 PM

Query API

Gedeeltelijke storing van 10:50 AM naar 8:36 PM

Updates
  • Opgelost
    Opgelost
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have applied a fix and are currently monitoring as normal service resumes for incoming data. We have also begun reprocessing affected historical data.

  • Geïdentificeerd
    Geïdentificeerd

    We have identified the root cause of this issue and are working with our cloud hosting provider to remediate as quickly as possible.

  • Onderzoeken
    Onderzoeken

    We are currently experiencing issues with processing EFFICIENCY and PRODUCTIVITY indices data and the engineering team is fully engaged on providing a resolution as fast as possible. Please be assured that no data has been lost, and all historical data will be fully processed and made available via both the Gardin reporting app and the Query API as soon as possible.

    We sincerely apologise for any inconvenience this may cause and appreciate your patience as we work to resolve this issue swiftly.