Gardin - Processing Delays - Indices – Incidentdetails

Alle systemen operationeel

Processing Delays - Indices

Opgelost
Gedeeltelijke storing
Begon op 11 maanden geledenDuurde 2 dagen

Getroffen

Gardin Pulse/Plus/Pro

Gedeeltelijke storing van 6:42 AM naar 2:07 PM

Reporting App (app.gardin.ag)

Gedeeltelijke storing van 6:42 AM naar 2:07 PM

Integration Services

Gedeeltelijke storing van 6:42 AM naar 2:07 PM

Query API

Gedeeltelijke storing van 6:42 AM naar 2:07 PM

Updates
  • Opgelost
    Opgelost

    The engineering team are pleased to confirm this incident has been resolved and all historical PPFD index data has been reprocessed and is now available via the Gardin Pulse reporting app and Query API. We again apologise for the inconvenience caused.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Geïdentificeerd
    Geïdentificeerd

    We are engaged with our cloud services provider and have identified a fix that the engineering team is currently implementing.

  • Onderzoeken
    Onderzoeken

    Our data processing infrastructure is suffering an outage which is causing a delays in the processing of latest information in the reporting app and Query API. No data has been lost and the engineering team is actively investigating. We sincerely apologise for the inconvenience caused.