Gardin - Indices not updating over weekend. – Incidentdetails

Alle systemen operationeel

Indices not updating over weekend.

Opgelost
Grote storing
Begon op meer dan 1 jaar geledenDuurde ongeveer 4 uur

Getroffen

Gardin Pulse/Plus/Pro

Grote storing van 6:42 AM naar 11:11 AM

Reporting App (app.gardin.ag)

Grote storing van 6:42 AM naar 11:11 AM

Updates
  • Opgelost
    Opgelost

    We sincerely apologise to our customers for the delay in data availability over the weekend and into this morning (Monday 24th June 2024), but are pleased to announce that the underlying issue has been rectified and all affected data is now available, and normal service has resumed.

    Gardin takes these matters extremely seriously, and a full review will be conducted to understand the causes and what lessons can be learnt.

  • Update
    Update

    We apologise for the ongoing delay and are continuing to work as fast as we can to resume normal service.

  • Update
    Update

    We are continuing to re-process affected data from over the weekend. We expect this to complete within the next 1 hour.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We are back-processing affected data.

  • Geïdentificeerd
    Geïdentificeerd
    We are continuing to work on a fix for this incident.
  • Onderzoeken
    Onderzoeken
    We are currently investigating this incident.