Gardin - Processing Delays – Incident details

All systems operational

Processing Delays

Resolved
Partial outage
Started 3 months agoLasted 12 days

Affected

Reporting App (app.gardin.ag)

Degraded performance from 10:39 AM to 9:11 PM, Operational from 9:11 PM to 1:07 PM, Partial outage from 1:07 PM to 4:00 PM

APIs

Degraded performance from 10:39 AM to 9:11 PM, Operational from 9:11 PM to 1:07 PM, Partial outage from 1:07 PM to 4:00 PM

Query API

Degraded performance from 10:39 AM to 9:11 PM, Operational from 9:11 PM to 1:07 PM, Partial outage from 1:07 PM to 4:00 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved and we are reprocessing historical data over the last 24 hours. We sincerely apologise for the inconvenience caused.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Unfortunately, it's taking our teams longer than usual to fix this issue. All of the team are engaged on resolving this incident as soon as possible. All data collected since this incident started remains safe and will be processed as soon as possible. We sincerely apologise for the ongoing inconvenience.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Our data processing infrastructure is running behind which is causing a lack of latest information in the reporting app. No data has been lost and the team is actively investigating.